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Privacy Policy

This Privacy Policy applies to Townsend Moore Funeral Service. (along with all subsidiaries, affiliates, successors and assigns thereof, referred to hereinafter collectively as “Townsend Moore Funeral Service”, "we", "our" and/or "us"), our websites and services. Townsend Moore Funeral Service knows that you care how information about you is used and shared, and we appreciate your expectation that we will do so carefully and sensibly.

By visiting this or another Townsend Moore Funeral Service website displaying this Privacy Policy or a link thereto (a "Website", or collectively the “Websites”), or by otherwise interacting with Townsend Moore Funeral Service you agree to accept the practices described in this Privacy Policy. This Privacy Policy is further subject to the Townsend Moore Funeral Service Services Agreement related to the Townsend Moore Funeral Service services you utilise and/or purchase. For questions on this Privacy Policy please contact our team via the contact information found on this Website.

Townsend Moore Funeral Service values your privacy and is dedicated to protecting your personal information and providing you with notice about what personally identifiable information we collect and how it is used, what choices you have regarding the collection, use and distribution of that information, the security procedures we implement to protect that information and what access you may have to correct any inaccuracies in the information we have collected from you.

What Information Is Collected

We receive and store any information you enter on our Websites or give us in any other way, such as via telephone, electronic mail, online or otherwise. For example, this information may be collected when you contact us for customer support.

Here are the types of information we gather:

Contact Information:
We collect and retain personal contact information that you submit to us voluntarily and this includes, but is not limited to, your name, mailing address, web address, telephone number, and e-mail address. This information may include your full name, mailing address, phone number, email address, and, where provided, your fax number. Such contact information may be used, for example, to communicate with you when necessary with respect to transactions. Additionally, we may collect contact information provided to us during any correspondence relating to customer support, as well as in connection with products and services offered on our Websites.

Financial Information:
We collect and retain certain financial information from when you purchase our products and services. For example, when you sign up for any other product or service through Townsend Moore Funeral Service, we require you to provide a credit card number and billing address before we will process that application. We will not sell, share or rent any financial information collected from you except as disclosed in this Privacy Policy or as necessary to fulfil any order for our products or services.

Demographic Information:
We may collect and store anonymous demographic information (such as your postcode, gender and age), and use this data to tailor your experience on our Websites, provide content that we think you might be interested in, perform general improvements to the Websites, and display the content according to your preferences. Such demographic information may be shared with partners, market researchers and other third parties on an aggregate, non-personally identifiable basis. No personally identifiable information will be linked to such aggregated demographic information that is shared with third parties.

Other Information:
We collect and store certain types of information whenever you interact with us. For example, our servers track the type of web browser you are using and the page from which you link. Additionally, we log IP addresses (a unique number assigned to every computer on the Internet) in order to improve security, analyse trends and administer the Websites. We may track your movement within the Websites, the third-party website pages from which you were referred, access times and browser types. We use this information to gauge the effectiveness of our Websites, track information for statistical purposes and to improve the products and services we provide. We collect this information to better develop a sense of what services our customers need and identify areas of improvement to the Websites. We may use such information for marketing purposes, and to send information to you that we believe might be of interest. In addition, such information may be shared with partners, market researchers and other third parties on an aggregate, non-personally identifiable basis. No personally identifiable information will be linked to such aggregated information shared with third parties.

We may supplement the information you provide us by acquiring publicly or commercially available information as available in the public domain or from third parties, for instance, to verify your address or to update your information and to create a profile of your preferences. We tie your personally identifiable information to information in the profile, in order to improve the content of the Websites for you or to inform you about products or services that we think will be of interest to you. From time to time, we may also ask you to participate in surveys or other communications conducted by us or third parties designed to help us improve the Websites or the products or services we provide.

Cookies:
The Websites use “cookies” such purposes as enhancing your online experience by making it easier for you to navigate through the Websites and making certain features work better. Cookies are text files which are commonly deposited by websites on a user's hard drive when the user visits a website. The file identifies a user's computer and can record the user's preferences and other data about the user's website visit. We do not extract information about individual users during this process. Your web browser may enable you to disable cookies, but please note that certain services may not function correctly without it and your experience on our Websites may be hindered.

Third Party Cookies:
We may use third-party advertising companies to serve ads on our behalf across the Internet. These companies may collect and use information about your visits to this and other websites and your interaction with our products and services in order to provide advertisements about goods and services of interest to you. However, no personally identifiable information (such as your name, address, email address or telephone number) will be connected with such information. They may use information about your visits to this and other websites to target advertisements for goods and services and may be used to keep track of user response to each advertisement. These targeted advertisements may appear on our Websites or on other sites that you visit. The anonymous information is collected through the use of a pixel tag or cookies, which are industry standard technologies used by most major websites. If you do not want such companies to collect this information you may opt-out.

To learn more about the use of this information or choose not to have this information used by certain third-party advertising partners, please visit the Network Advertising Initiative at http://www.networkadvertising.org/choices. Please note that if you delete your cookies, use a different browser, or buy a new computer, you will need to renew your opt-out choice.

Web Beacons:
The Websites may contain electronic images (called a "single-pixel GIF" or a "web beacon") that allow a website to track the effectiveness of marketing campaigns. No personally identifiable information will be transmitted via web beacons.

Telephone Recording and Monitoring:
To ensure Townsend Moore Funeral Service customers receive quality service, Townsend Moore Funeral Service selects phone calls for recording and/or monitoring. These calls, between Townsend Moore Funeral Service customers (or potential customers) and employees, are evaluated by Townsend Moore Funeral Service representatives. This is to guarantee that prompt, consistent assistance and accurate information is delivered in a professional manner. In contacting Townsend Moore Funeral Service creating an account with Townsend Moore Funeral Service, or by otherwise utilising any Townsend Moore Funeral Service products or services, you hereby consent to any such call recording and/or monitoring.

How Personal Information Is Used

Our Use:
We receive and store any personal information you enter on our Websites or give to us voluntarily in any other way and may use it to contact you from time to time. We take steps designed to ensure that only the employees who need access to your personal information to fulfil their employment duties will have access to it. By registering on a Website and providing your telephone number, you agree that this action constitutes a purchase, enquiry and/or application for purposes of telemarketing laws. Regardless of the fact that your telephone and/or cell number may be listed with the TPS, you are providing your express written consent to receive future information (including telemarketing) about products and services from us and/or our affiliates, and you hereby agree and consent to our contacting you using the information you have provided and will provide to us. This means we may contact you by e-mail, phone and/or cell number (including use of automated dialling equipment and/or pre-recorded calls), text (SMS) message, social networks or any other means of communication that your wireless or other telecommunications device may be capable of receiving (i.e. video, etc.). We may also send you information or offers from time to time to the postal address or email address we have on file (as further outlined in this Privacy Policy). You further acknowledge that you are not required to agree directly or indirectly or enter into an agreement regarding our telemarketing efforts as a condition of purchasing any goods or services from us or our affiliates.

Electronic Mail:
From time to time, Townsend Moore Funeral Service may use your personal information to contact you by electronic mail concerning our services. These communications are often intended to inform you of important information regarding your account, or about general services provided by Townsend Moore Funeral Service and/or its affiliates. If you do not want to receive email from us or our affiliates regarding new services, please click the "unsubscribe" link which is included at the bottom of any email you receive from us. However, in order to fulfil our service obligations to you, we will continue to send you emails regarding your account administration, as well as any necessary information, such as renewal notices and instructions. By providing us with your email address you consent to receiving communications from us electronically and all notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Service Related Uses:

We may use your personal information to contact you about the goods or services you have purchased from us, or for other purposes in which you have expressed an interest, for example, if you have contacted customer service or made an enquiry. We will also provide you with service and account related announcements. For instance, if the delivery of a service or product is delayed we might send you an email, or other message, or if there is some service issue with something you might have ordered. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to cancel your services with us.

Protection of Townsend Moore Funeral Service and Others:
We may release account and other personal information when we are required to do so by law, court order, subpoena or other government or law enforcement authority or regulatory agency, including ICANN, in order to enforce or apply our Services Agreement or other agreements, or when we believe in good faith that disclosing this information is necessary or advisable, including for example, to protect the rights, property, or safety of Townsend Moore Funeral Service, our users, or others. This includes exchanging information with other companies and organisations for fraud protection, credit risk reduction or other similar purposes. Sites Other Than Townsend Moore Funeral Service, Townsend Moore Funeral Service has no control over and is not responsible for the privacy policies or information gathering practices of other websites, including those to which we may link and those which may link to us. We strongly recommend that you review the privacy policies of every online service you use before submitting any personal information and direct any concerns to the site administrator of that website.

How Long We Keep Your Personal Data

We keep information only for as long as we need it to provide you services, manage our business or as required by law or contract. Where you have a contract with us, we will retain your data for the length of the contract, and will further retain that information for a time period consistent with our legal or regulatory responsibilities, after you terminate all your services with us to resolve disputes, enforce our relevant Service Agreement, and to adhere to the technical and legal requirements and constraints related to the security, integrity and operation of the Sites. If you have any questions about how long we will keep your specific data, please contact us.

How We Keep Your Personal Data Safe

We work to protect the security of your financial information during transmission by using Secure Sockets Layer ("SSL") software, which encrypts the information you input on the Site. However, no method of transmission over the Internet or method of electronic storage is completely secure and we cannot guarantee its absolute security. You can further help to ensure your security by taking a few simple precautions. For instance, it is important to protect against unauthorised access to your computer, and to be sure to sign off when you are finished using a shared computer.

Limitation Of Liability

Townsend Moore Funeral Service assumes no responsibility or liability with regard to any theft, loss, alteration or misuse of personal or other information lawfully provided by Townsend Moore Funeral Service to third parties, or with regard to the failure of any third party to abide by this privacy policy or such third party.

Contacting Us

If you have questions or concerns regarding this Privacy Policy, you can contact us by writing to us at townsendmoorefuneralservices@yahoo.co.uk or by mail at Feathers Yard, Leadenham, Lincoln, LN5 0PR..

"Thank you so much for all your help during this sad time"

"Thank you so much for all your help during this sad time. We were so pleased and impressed with the thoughtful, caring and empathetic service we received. The funeral service itself was very respectfully handled and Peter was able to really bring my dad's personality out in his eulogy. The after care that my mum has received has been excellent - Dorothy even popping round for a coffee and a chat this week which is something my mum is really looking forward to. We couldn't have asked for more during a very difficult time for the whole family "

Shirley Davidson

"Would you please convey our most grateful thanks to the family of Mrs Dibley"

"Please accept the thanks of St Barnabas Hospice for the donation of £233.50 receive by you in memory of Betty Dibley. Would you please convey our most grateful thanks to the family of Mrs Dibley for the help and support received in this very kind way.

Marie Pattison

"Thank you so very much for all your help"

"Thank you so very much for all your help on this sad occasion and on the way in which you delivered the service. I have had sincere compliments on your behalf. You made it what it was – a celebration to a man who will be missed by the community, friends, council and family. Thank you."

Patricia Sutton

"Beautifully Handled Repatriation"

"My brother Stephen passed away suddenly in February 2019 whilst on holiday in Tanzania. After his body had been delivered to Grantham, we met with Dee and Peter to plan his funeral. The arrangements for the cremation, although complicated were handled beautifully and their attention to detail exemplary. On the day, their cars were in immaculate condition, the drivers and staff prompt, smart and courteous plus the flowers provided were just right and exactly as requested. At the crematorium our family bearers of the coffin were helped and advised in their task and additional staff took the names of those attending as requested by our family. Their celebrant Gemma took the service in a most respectful manner and supported our family speakers who were giving their eulogies in a most caring manner. The day after, Dee came back with me to the crematorium and made sure I had my brothers ashes to take with me back home to Yorkshire where he will be laid to rest. Townsend & Moore provided the kind of professional and personal service which is rare today and I was so glad to find it still exists. I thoroughly recommend them."

Martin Alexander

"Townsend Moore gave an excellent service"

"Townsend Moore gave an excellent service and I would have no hesitation in recommending them to friends and family."

"Everything ran like clockwork and the service on the day was wonderful"

"Having been so pleased with how well my Dad's funeral went i had no hesitation in returning to Townsend Moore when my Mum passed away. I was disappointing April was no longer there, but need not have worried, as Dorothy looked after me just as well. Everything ran like clockwork and the service on the day was wonderful. Thanks very much to all involved in making a sad time as painless as possible."

"I was so very pleased with the service"

"I was so very pleased with the service we received from Townsend and Moore for the funeral of my daughter Coralie, who died suddenly. Especially Dorothy who was so kind and helpful, treating me like a friend, whenever I visited her office. I also want to thank Peter Allen the Civil Celebrant for reading the eulogies as none of the family were able too. The only thing I would have liked was someone to have taken down the names of the many people who attended. My daughter owned her own business and a lot there were her clients whom I did not know. I would recommend Townsend and Moore as a first class service. Many thanks."

Jean Cook

“Exactly to Plan”

“We used Townsend Moore for my father’s funeral, this is the first one we have done and didn't know what to do. We were contacted by Christian who put our mind at rest and walked us through the whole process from start to finish. The funeral went exactly to plan and we were extremely satisfied with everything, from the order of service, the service itself, and even down to the florist. And the after arrangements for the ashes to be interned and the stone, Christian did everything for us. I cannot thank them or recommend them enough for everything they have done for us at this difficult time.”

“Thoughtful and Caring”

“Thanks to Chris, April, and the team, who arranged Mum's funeral in a thoughtful and caring way. Nothing was too much trouble; they kept us informed throughout the whole process. Thanks also to Peter for a lovely service. Elaine and family.”

“Professional”

“A big thank you to Christian and April and all at Townsend Moore, my mother Annie had her funeral arranged by them; it was a very professional, caring, and thoughtful day. They do care and they also keep costs down, at this sad time for all, you don't want to feel you have to spend more than you can afford, we didn't. Thank you.”

“First-Class Service”

“It gives me great pleasure to thank you and your staff for arranging a first-class service for my wife's funeral. The friendly atmosphere and help I received was second to none, I like to thank your wife who made Irene look so beautiful. Again many thanks, Edmond.”

“Thank You”

“Well, what can we say, when we stumbled through your door, upset after a bad experience elsewhere, walking into Townsend Moore was so comforting, welcoming, and kind. April’s professionalism and empathy made our sad situation bearable. Both of you took our strain. Thank you from the bottom of our hearts, you helped us to make sure Adam’s wishes were fulfilled. We hope your business in Grantham goes from strength to strength, you deserve it. All our love, Judy and Amy Nagy.”

“High Standards of Service”

“I am pleased that my wife's friend Linda Rhodes knew all about your excellent firm in Leadenham and had even visited and could tell my wife all about it. Sharon, Mike, and myself were all impressed with your high standards of service, commitment, and conscientiousness as well as your understanding and consideration and attention to detail throughout. I am sure this approach has affected all your staff and persuaded high-calibre people like Peter to work with you. We are still receiving compliments about Peter’s style, manner, and approach. Please convey to him the tenor of these. Very many thanks for you all for producing a faultless service which did the occasion full justice. Thanks again - yours faithfully, Malcom.”

“Excellent Arrangements”

“My family & I would like to say a huge thank you to Christian and his team for excellent arrangements for John’s funeral. Christian’s compassionate and caring way he had helped us through this difficult time was extremely generous & helpful, allowing our grandsons to pall bear their granddad into the crematorium was a lovely gesture. We were also very impressed with Peter Allen for the great job he made of the eulogy, order of service, & closing words; thank you, Peter. This just leaves us to say we would highly recommend Townsend Moore Funeral Service to anyone looking for a low-costing service with all the care & compassion you could possibly ask for. Thank you, Christian.”

“A Tremendous Job”

“I cannot thank Christian Townsend enough for his extremely attentive and sympathetic way he guided us through the process of cremating my father, Jeffrey Harrison. He was so understanding and caring and made a very difficult time a lot easier to bear for us all. The Celebrant, Peter, spent a lot of time with our family in order to ‘get to know’ my father and really did a tremendous job, so much so, that a lot of the congregation commented on the wonderful service and the way in which it was conducted by Peter. I wouldn’t hesitate to recommend Townsend Moore funeral directors and the excellent service they provided at such good value. Many thanks again.”

“A Fantastic Service”

“I am very grateful to have come across Christian at Townsend Moore Funeral Services. When my daughter passed away suddenly, he was so helpful and caring when helping make decisions in such a difficult time, this made it a lot easier for myself and my family. He was very professional throughout planning the funeral. The service carried out was so beautiful and I cannot thank you enough for all the help you gave us as a family. The civil celebrant, Gemma, who held the ceremony, was very professional and polite and did a fantastic service for our daughter. The caring and kind gesture of Christian for letting Gemma’s daughter, Abigail, lead the coffin on its last journey to the crematorium by walking in front was really lovely and did make the funeral go beautifully. I highly recommend Townsend Moore Funeral Services for how caring, professional, and supportive they have been throughout. Me and my husband are very keen to sort out our funeral plans now. Thank you once again for a fantastic service.”

“Lovely Service”

“Thank you, everyone, for making the funeral of my Dad go smoothly. Especially Christian, for all his support, and Peter for the lovely service.”

“The Very Best”

“Townsend Moore Funeral Services provide a fantastic service, I speak from experience, due to the recent death of my father. Christian Townsend visited us initially, where he was so understanding and sympathetic whilst remaining very professional. He explained things most eloquently and offered us numerous choices and tailored the arrangements to suits us in every respect. The company even sent us a sympathy card along with a few phone calls to see if we needed any help with anything. Townsend Moore made a very difficult time pass smoothly and we valued their support immensely. We were so impressed we have purchased their funeral plans for my husband and myself. I believe that Townsend Moore is the very best funeral directors.”

“Helpful and Friendly”

“Just to say a huge thank you for all your support at a difficult time. Thank you to Chris, April, and Peter, for your guidance in what we had to do. Very professional, great customer service, helpful, and friendly. Kept us up to date with what was going on. It was a lovely service, one I know dad would have been proud of. Townsend Moore are a fab company. One that I would highly recommend. Kindest regards, Claire.”

“Very Happy”

“Dear April, I would like to thank you for how well you looked after me and my mother in organising Dad's funeral. Nothing was too much trouble for you, and from the beginning, you guided me through what I had to do to register the death, and all the other things that were needed. The funeral itself went like clockwork, and I know my Mum was very happy with the service, which was especially important as she was in such a frail state herself. I would be only too happy to recommend you and Townsend -Moore. Yours sincerely, Wendy Williams.”

“Absolutely Perfect”

“Good Morning Peter. Thank you so very much for the service yesterday for John. It was absolutely perfect, just as John would have wanted. I had several comments afterwards, about how your words summed him up to perfection. In fact, one of his RAF friends said he wants you, when he goes, and I most certainly want you to do mine (not in the very near future, I hope). April and you made a very difficult time much easier for me, and I thank you from the bottom of my heart, I could not have asked for better support. Kind regards, Maureen.”

“Excellent Service”

“Just a quick note to thank you and all your colleagues at Townsend Moore for the excellent service provided whilst arranging my brother Trevor's funeral. The professional approach taken by yourself and others was first class. You made planning his funeral far easier and less stressful than it might otherwise have been. You were with us all the way through and easily contactable for any help and advice we needed. Also suggesting Peter Allen to take the funeral service, he was excellent. Once again, April, a big thank you for all the help provided, and I highly recommend Townsend and Moore to anyone in a similar situation when required to arrange a similar service for a loved one.”

“Compassionate”

“From the moment my daughter and I entered the premises to sort out the funeral of my wife, we were treated with nothing but respect. Chris went through everything with us plainly and simply. Everything was covered in a detailed manner with a professional but compassionate manner, from the arrangements to organising both flowers and order of service. He undoubtedly saved us a fair amount of money but with no shortcuts. We were kept informed of how things were progressing at all times and I have no reservations about recommending both Townsend Moore as a company or Chris himself as a person, what was a very difficult time was handled with utmost care and as little upset as possible.”

“Respectful, Professional, and Kind”

“We would like to thank Townsend Moore Funeral Directors for their help and support whilst arranging the funeral for our Father. From the first phone call to your company and throughout the process, we appreciated Christian's professionalism, kindness, and guidance shown to our family in achieving our chosen service. We have had nothing to worry about as Chris dealt with every detail. On the day of our father's funeral (yesterday), Chris and each member of his team looked immaculate. They were respectful, professional, and kind. Thank you from our step mum, my sister, and myself for your first-class service for a realistic price tag. We would definitely recommend you with complete confidence.”

“No Hidden Costs”

“We would like to thank Chris for his kindness and professionalism when arranging our dad’s funeral. We would have no hesitation in recommending Townsend Moore funeral services to others. We found them to be very reasonably priced with no hidden costs. Thank you again for making this difficult time more bearable, kind regards Alison (Geoff’s daughter).”

“Thank You So Much”

“Where do we start.... We were so pleased to have found Chris and his team, your personal touch was just what we needed at this difficult time. We feel we left our mum in very safe, caring hands, knowing she would be looked after in such a beautiful setting too. You always kept us up to date with every detail and were always there at the end of the phone putting us all at ease. Thank you so much.”

“Thoughtful”

“Wish to thank Chris and Dee also the team, can't thank you enough for such a thoughtful funeral that you finished off for our dear friend that didn't have chance to put the finishing touches to the funeral she wanted. Was dealt in a very caring and thoughtful way which Chris, Dee and their team did extremely well! We cannot thank you enough for all your support and generosity! Highly recommend you all.. what a fantastic bunch of people to work with at such very hard times! Such warm-hearted people, thank you again!”

“Made Us Feel at Ease”

“Dear Chris, thank you so much for everything you did for mum’s funeral. From the moment we met you, you made us feel at ease, always in touch letting us know how things were going. On the day of the funeral, everything went to plan. We would recommend you to anyone, it's been a pleasure to meet you. Gordon and Wendy Suddaby.“

“Professional Services”

“To Chris, Mick, and your Team. We would like to say on behalf of all the family a very big thank you to you all on the death of our late uncle. His wishes were not to use the local, well-established Funeral Directors in Grantham and so we entrusted him into your care. From our first meeting with you, your kindness and sensitivity shown to us was second to none. You kept us informed all the way through from the beginning and when the day arrived everything was perfect. Your final slow walk through the village past his house gave a special ending to this difficult day. We would have no hesitation in recommending your professional services to others. Kind Regards, Dave and Lucy Turner.”

“Caring Company”

“With the passing of my dear wife Marline at the Grantham Hospital Hospice on the 14th January, I have been helped all of the way by Christian. The approach of Townsend Moore is far, far beyond what I expected. Christian is so kind and genuine in dealing with a very sad and delicate situation. He appreciates how I was feeling and contacted me daily to ensure that I was ok and also inform me of the progress of the cremation of Marline. I collected my wife’s ashes this morning, which I was dreading, BUT Christian once again helped me through. It is a genuine, caring company and their financial arrangements are very realistic. I could NOT recommend his company highly enough, so THANK YOU Christian, I appreciate everything that you have done.”

“Personal Touch”

“Dear Chris Townsend, please accept my sincere thanks for the help you gave me in arranging the best farewell for my Mother that we could have hoped for. From the second I called, you were exactly what I was looking for! You absolutely offered your condolences, and rather than just make it a call about your services offered and the money, I felt I was getting more of a personal experience from you! You offered the most idyllic setting for my Mother to lay whilst she waited to be laid to rest, you called at all of the appropriate times, i.e. to ensure we had agreed dates / times, to tell me that you had my Mother, to give me any updates I needed at all, to walk me through anything I needed. You were always there when I had any queries, and always there reminding me of the things I needed to be thinking of and doing, which at such a time is so very welcomed as honestly no one is at their best at these times! The day of the funeral came, the funeral car was dressed beautifully with the flowers as agreed, yourself walking the car out of the Village was a truly lovely touch, and it was lovely to be able to follow you and have a decent drive for my Mother to the Crematorium. Honestly, I cannot thank you enough for making a difficult time slightly easier! The first place I called didn't even offer their condolences and just made it simply a business transaction!!! You gave the important personal touch from the start! I could not recommend you enough! Thank You so much! Vanessa.”

“No Hesitation in Recommending Their Service”

“My wife, Ann, passed away on 27 November 2016. The service I, and my 2 sons, received from Townsend Moore was second to none. Their attention to every detail was perfect and the consideration they showed at this very sad time for us was outstanding. The funeral passed without a hitch and I would have no hesitation in recommending their service to others.”

“Very Special”

“My father passed away recently, and Townsend Moore Funeral Services was outstanding from our very first contact and until well after the funeral their service was absolutely first class. They were not only extremely reliable and efficient, very important elements around one of the key events we will experience in life; it was also the respect, genuine sincerity, and the helpful advice given personally by Chris to any enquires; this was so supportive to the family during such a difficult time. The whole family were made to feel as if Dad’s funeral was the most important event in the world and totally personal to our and his needs. Chris and his team were outstanding and made the whole event feel very special. All the people involved including the florist, the Humanist Celebrant, drivers, and staff at the Leadenham site were very professional and incredibly helpful and thorough. I would like to thank all of them for making the service run smoothly. As well as being totally first class, we found them to be very reasonable on the costs for the excellent service they provided. As a family, we would highly recommend Townsend Moore Funeral Services.”

“Always on Hand”

“Dear Chris, thank you for the very dignified way you handled our father's passing on. Always on hand to arrange access to The Chapel Of Rest - even on a Sunday - and offer advice in planning the day itself at St. Chad's Ch., Welbourn. Highly recommended. Mike Downs.”

“Compassion and Sympathy”

“I wish to express my sincere thanks to the Townsend Moore Funeral Services team for the discreet and dignified way in which they managed my wife's funeral arrangements. The floral display was beautifully done, the service was conducted with compassion and sympathy for both young and old in the congregation, and the eulogy was delivered most eloquently. The whole family were entirely satisfied with the way the funeral was directed.”

“Thoroughly Professional”

“Dear Mick and Christian, you managed my late husband's funeral with sympathy and understanding, dealing with all the details in a clear and sensitive way which helped me and my family get through an extremely sad day. With your friendly and thoroughly professional manner, we would highly recommend your services and cannot thank you enough for all you did. Kind regards, Pat Bainbridge and family.”

“Very Grateful”

“Dear Chris, Dee, and team. Thank you for looking after my father and for your attention to detail and sensitivity with all the funeral plans for my late father, Mr Ronald Hurst. You and your team were very professional, the setting and surroundings were very comforting to my mother and we will always be very grateful to you and your team for all your care. Thank you again. DInah Fuller, daughter of the Hurst family.”

“Total Honesty”

“I would like to express the biggest thank you for all your support after my father’s recent passing. With no experience myself in dealing with the process, I found Chris Townsend to be the most supportive, helpful, willing, thoughtful individual, ensuring nothing was missed and enabling a personal cremation and subsequent internment of ashes. I highly recommend Townsend Moore, no hidden costs, total honesty, and outstanding customer service. I will always be thankful. Kind regards, Clare Rowbotham.”

“Our Heartfelt Thanks”

“Dear Mick and all staff at Townsend Moore, my family would like to extend our heartfelt thanks for the caring, professional support and guidance you gave us after Mum's passing. Not only was the funeral itself handled flawlessly and with great sensitivity, but the support we received during the planning made a difficult time so much easier. Yours sincerely, Louise Bennett.”

“Efficient”

“The family and myself are most grateful for the efficient way it was conducted. Many people attending commented on the ceremony and were not slow at passing their favourable comments. Please inform your staff of our comments. We thank you all. Yours sincerely, Philip Mason.”

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